 |
Blocks to Communication |
The Block |
How It Is Used |
What It Does |
|
|
|
Direction |
Ordering, Directing, Commanding, Moralizing, Preaching |
Takes away the other's responsibility: Fosters rebellion. |
|
|
|
Advice |
Advising, giving solutions, lecturing, "If I were you, I would..." or "I think you should..." |
Sets self up as supervisor or as an expert. Robs person of responsibility to find options for self. |
|
|
|
Judgment |
Criticizing, blaming, labeling, stereotyping, warning, threatening, praising, agreeing, name calling |
Implies superiority. Shows non-acceptance. Creates fear. Takes away from person's uniqueness. |
|
|
|
| Minimizers |
Reassuring, sympathizing, consoling, downplaying, patronizing |
Blocks a deeper level of communication. Discounts the person's feelings. Distances. |
|
|
|
| Interrogation |
Probing, questioning, interrogating, asking "Why?" |
Satisfies your curiosity, not the other person's needs. May sound judgmental. |
|
|
|
| Avoidance |
Sarcasm, humor, withdrawal, distracting, changing the subject |
Directs way from feelings. Gives the person the idea that you do not want to listen. |
|
 |
 
|
|
|
|
Active Listening Skills >>
:: Return to Crisis Information ::
|
